Swishr Pulse – Quality System
Quality Assurance & CX Intelligence
Logic Utilities
Home
Quick overview for QA, Ops, and Leadership — what’s happening and what needs attention.
Evaluations
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0
In selected period
Avg Quality
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0%
Average in period
Fatal Accuracy
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0%
Critical compliance
Pass Rate
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0%
Passed evaluations
🔔 What needs attention
—Overdue actions ⓘ
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Open actions ⓘ
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Uncalibrated evals ⓘ
0
Recent fatal fails ⓘ
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⚠️ Quality signals
Top failing parameter ⓘ
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Most impacted theme ⓘ
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Common pattern ⓘ
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Tip: Use Insights for root-cause breakdown and coaching themes.
DSAT Entries
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In selected period
High Severity %
0%
Impact = High
Top Failure Type
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Top Sub-Reason
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DSAT Trend ⓘ
Daily entries
Failure Type Distribution ⓘ
Primary attribution
Department Failures ⓘ
When primary type = Department
Top Sub-Reasons ⓘ
Across all entries
DSAT Insights ⓘ
Auto-generated from DSAT entries
No DSAT insights yet
Add DSAT entries to see drivers, hotspots, and notes.
Focus areas ⓘ
Top drivers
Where DSAT is coming from most often.
Hotspots ⓘ
Agents & depts
Highest concentration of DSAT entries.
Top agents
Top departments
Latest DSAT notes ⓘ
Recent
Most recent “what went wrong” summaries.